Last Updated: 06/05/2026

Thank you for shopping with Essentia Select UK. Customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before making a purchase.

Return Eligibility

You may request a return if:

  • The item received is damaged, defective, or incorrect.
  • The return request is made within [7/14] days of receiving the order.
  • The product is unused, unworn, and in its original packaging with all tags and accessories included.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products that have been used, washed, or damaged by the customer.
  • Customized or personalized products.
  • Clearance, sale, or discounted items (unless received damaged or defective).
  • Gift cards and digital products, if applicable.

Return Process

To initiate a return:

  1. Contact our customer support team at essentiaselectuk@gmail.com or +44 (071) 715-8393.
  2. Provide your order number and details of the issue.
  3. If approved, you will receive return instructions.
  4. Ship the product back to the provided return address.

Customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refund Policy

Once we receive and inspect the returned item:

  • We will notify you about the approval or rejection of your refund.
  • Approved refunds will be processed within [5–10 business days].
  • Refunds will be issued through the original payment method whenever possible.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your payment provider or bank, as processing times may vary.
  3. If the issue persists, contact us.

Exchange Policy

We only replace items if they are defective or damaged or if the wrong product was delivered. To request an exchange, contact our support team within the return period.

Order Cancellation

  • Orders may be canceled before they are shipped.
  • Once an order has been dispatched, cancellation may not be possible.
  • If eligible, refunds for canceled orders will be processed according to our refund policy.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the product and packaging. We will work to resolve the issue as quickly as possible.

Contact Us

For any questions regarding returns or refunds, please contact us:

Store Name: Essentia Select UK
Email: essentiaselectuk@gmail.com
Phone: +44 (071) 715-8393
Address: 40 Willis Road Blackburn, BB2 2UA.